CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

INSCOMI provides CRM solutions for the Telemarketing agencies exclusively as well as for the rest of the business verticals. Our CRM Solutions helps you to manage the customers, their interactions and critical action updates against each interaction.

Highlights of Our CRM Concept

INSCOMI accelerates sales by helping you spot opportunities to delight prospects, and enabling you to act faster at every step of the customer journey from lead to purchase – digitally

  • Helps in Pipeline management
  • Deal Nurturing – End to End tracking of efforts in maturing a deal captured
  • Collaboration support – Multi channel collaboration tool integration
  • Task Automation – automate your tasks effortlessly
  • Lead history tracking – easy tracking of history information
  • Data capture – all tasks and efforts including the timelines
  • Appoint scheduler – Helps you to manage your appointments and time
  • Deal / task manager – Assign and track tasks and deals for efficient tracking

CRM for Telemarketing

crm for telemarketing in chennai

Telemarketing agencies need a real time, user friendly and smart system to handle customer queries when they are interacting with the customer. INSCOMI’s CRM for telemarketing can help your agents to handle the customer interactions effectively. Be it an interaction on voice call, chat, email based,social media based or any video chat our system can interact with these interfaces to begin with. The CRM system can integrate with your IVR, IPCC environment effectively. We are OEM agnostic and can be integrated with any of the IVR / IP telephony environment .

Our Modules can help capture master data of customer, products and services of your firm, agents / partner master data, logistics and shipping master data etc., Upon each customer interaction, the system pops up the relevant customer information onto your agent’s screen instantly for better interaction.

The CRM for telemarketing agencies is tailor made for the Marketing and sales oriented business service provider’s. This system is crafted to suit all the nuances required for this special industry vertical The functionalities cover all critical aspects of call scheduling / task assignments / lead or call related data entries till shipment and payment collection for any product under scope. To suit the telemarketing campaigns, the modules are designed to track efficiencies and workflow of each agents and their reporting hierarchy.

Needless to mention, customer information and their prospect/lead or order details are captured Intelligent Reporting and Exclusive dashboard views provide Insights real-time for all stakeholders to take any critical business decisions. Our metric definition mechanism and its reporting would help managers to track performance of the organization real time.