We believe in providing productized services to our clients to suit their requirements and be flexible to change the service models as an when required. Our approach towards developing a service delivery model is to assess the current estate and service level requirements, provide optimized solution which is simple and easy to consume and adopt. The service level definition, process workflow and critical asset identification will be the first step in this process. we also evaluate the end to end business workflow for each IT service and define the service levels and up-time requirements for each workloads.
After careful assessment we will provide you with the best possible options for the delivery models to be selected.The below is sample of the models that we offer
The support model we provide are Dedicated support model , Shared support model and hybrid models.
Best suited model for control, dedicated focus on the estate, customization to suit your demands on time, ability to leverage the knowledge of support resources for transformation services and continual service improvements.
This model is best suited for optimal resource utilization, flexible and scalable requirements of the IT environment, highly standardized and complete 24/7/365 coverage. This model also carries a shared risk and limited knowledge gaining and exploiting the resource capabilities for any specific requirement in time for your organization.
Best used for multiple services and functions. Leverage the options across skill level requirements and criticality based requirements of the business. This model id flexible and scalable as well. This can provide customization and cost effectiveness at the same time provide retention of knowledge wherever required.
If the organization has a mixed of critical and standard tasks, we can leverage this model to ensure we have the right combination of skill to manage the service levels ad the support requirements.
We will be very glad to help you with the assessment of the need and tailor the service delivery model to suit your business and IT ecosystem.
Inscomi signifies the Define, Measure, Analyze, Improve and Control (DMAIC) processes which are the foundation for six sigma practice adopted by all major process driven organizations worldwide. All our actions and transactions to support our customers are based on these processes.
Inscomi uses "five" point methodology to support all our engagements from the Pre-sales cycle to steady state operations and beyond. Inscomi is process driven, data and analytics driven organization delivering value to you and your business continuously throughout the engagement.