Our core offering to all class of enterprises is on SLA based remote management of your infrastructure. The management can be either through any ESM tool ( existing in your organization ) or deployed by Inscomi . We follow ITIL based incident, problem,change, release, asset and knowledge management practices on all our RIM Services offerings. we will add other process elements on demand and as per the requirement.
These services are provided across onsite/offshore models. The metric driven deliverable's are derived for each requirement and the offering will be tailor-made to suit each customer. the metrics can be reviewed on periodic basis for its authenticity and relevance. Revision of metrics will be mutually discussed and derived at regular intervals.
Pure RIM offerings includes workplace, data center, network and integrated services portfolio. the customer can also pick and choose the portfolio across L1/L2/L3 and L4 services.
We can also extend our tooling platform to the clients for remote management of the IT environment. Our tool framework includes a powerful and cost effective "manager-of-manager' which aggregates and co-relates all events from end point devices across the estate. The MOM will be integrated with your ITSM tool for event alerts and auto-ticket creation.
We can do a hybrid installation of tools based on your current investment on tools. This can help effectively utilize the resources in the estate. We can Deploy all missing components in your current estate with our automation tools to ensure we have all round automation framework in place for day to day management and analysis.
Our Automation platform has 4 core levels. ITSM workflow ( with extensive ITIL V3 complaint processes ), Monitoring ( element managers across multiple devices , MOM and CMDB services catalog features), Deep automation ( auto correction, run books automation, task automation etc.,) and reporting ( Performance , Service levels, asset configuration and capacity ).
We provide a shared services platform for our clients to optimize their investment on resources to manage the IT environment. Our shared services model includes a complete deployment of our tooling platform for management as well as leveraging your tools for the remote services.
This model is best used for smaller estate, limited coverage requirements and low level and task oriented service requirements.
The service levels defined for shared services are fixed across our clients which is industry standard.
Our shared services platform work on multi-mode, multi-channel worflow for incident creation and skilled resources at various levels to ensure the service levels are met with minimum disruption to your services.